Card Connect Gateway

Online Gateway: This function is available for those tickets after April 28th 2023. And

only available for Card Connect.

a) You must have an Online Gateway for your system. Check Gateway URL & MID.

(1) New Back Office→ SetUp→Payments→ Credit Payment→Payment gateway.

(2) Or you can check the MID on Portal → Edit Merchant.

b) Term “GW”: Created a transaction term to clear about which term created this

transaction with the terminal name. GW means online Gateway, in which tickets are

created online. The GW tickets are without the last 4 digits of the credit card until

you make a behavior for this ticket, such as batch, adjust tip, void, print, etc.

c) Adjust tips: GW tickets can adjust tips without limited time. When you add a tip for

one ticket, you just need to add a number in the Tips box to adjust and save it.

(1) If you add a wrong number for this ticket just retyping the right tip to change it,

whether it is batched or not.

(2) If it is batched, the system will void the original tips and create a new tip for this

existing ticket. You do not need a customer's credit card to adjust it, only for

GW tickets.

(3) If you change the tip to zero, the tip will be voided, but the ticket will be kept.

Customers will receive a notice for the behaviors.

d) Print the ticket receipt: Open credit to check the tickets and print button for print out

the ticket signature receipt.

e) Recharge: you can reopen this ticket to edit the price and pay again.

f) Batch: After the payment is completed, this ticket will be batched as well. But the

POS system will not display the GW ticket in black.

g) Void: when you want to void the ticket with adjusted tip, you need to change the tip

to zero to void the tip first. Then click the void button to void the ticket. If the tip was

pay with the ticket online, after you void the ticket will be voided either.