February to May 2024 Release Notes

1. Paid First Yes: Please do not use the Cent adjust function with Paid first, it will cause payment issues.

• We adjusted the error of the programming, which improved this function's accuracy.

• We included a new column called “Extra Paid” to record errors in order to help merchants check the payment status.

• We optimized the customer display functionality to work with the Paid First function in adding tips, displaying accurate content, and customer signatures.

2. Open Tab with server change: We involved the server change function into the Open Tab function. When they use different cards to complete the payment,system will accept the adjusted tip by the last logged in server

3. Local modifier with special request: Fixed the problem when adding a special request on a local modifier, it would cause an error.

4. Happy hour with minutes and hours: We improved this function to detect the exact time to apply the item discount.

5. Ticket lock: We improved the system to not lock the ticket when the ticket is finished firing or if there are delayed items.

1. We released a big improvement to adjust all the payment related settings in both the POS and Online ordering. This improvement makes sure all the accepted payments for all merchants are working fine with no error greater than 0.01. The setting involves:

• Flexible Quantity

• Tip First

• Discount First

• Cash Discount

• Auto tip function with guest number

• Tip after tax

• Togo No Tax

• Tax tool

• Tax2 Print

• Online ordering contained:

• Tip after tax

• Gtip with surcharge

• Togo no tax

• Non-taxable delivery fee

• Discount code

2. We reprogramed the Auto Batch system to batch 2 hours after the extended hour.

If you set the extended hour in POS at 5 a.m. The auto batch system will start at 7 a.m. If the system detects there are no devices that are on for batching, it will re-run in 30 minutes. After running twice, the program will stop until the next days’ auto batch detects that all the credit card machines are working fine.

1. Native mode customer receipts with discount=0. Previously, even if there was no discount applied, the receipt will still display a 0% discount being applied to the ticket. This is now removed.

2. Last4 CC # will now print in the Native mode receipt.

1. Bugs fixed:

• Tip group shared reports

• Tip out and Tip pay reports

• AG group sales

2. New Reports: https://docs.google.com/document/d/1qisiOysGxd6tmDgdfZ2syN6HdkIkOzMfEYiwIxEqrGU/edit

3. After you upgrade to 05/15/2024 need to manually clear Cache of all reports.Need to go to the New Back Office→ SetUp→ Report Format→ Clear All Report Cache. Then manually click the Yearly/Monthly/Weekly reports you want in New back office → Reporting

We provided a new button for customers to add additional itemized tax. It can be applied for all items.

1. Once it enters the value of tax, it will exist in the Advanced→ Menu→ Item parameter. You can apply it on the item by checking the tax box. 

2. All taxes can be selected to apply for DInein orders or Togo orders (this also includes: Pick Up, WalkIn, Delivery).
3. Need to enable Tax2 print(Yes) to show the multiple taxes separated on the ticket.
4. We ONLY provide the additional tax in the POS, they are not available on online ordering, QRTable ordering, 3rd Party integrations and Kiosk.
5. You can check the additional tax on user report, sales report, employee report, monthly sales report, and by order type report. 

1. Information and Alt language: Once you set the second language in the POS, different users can see english or second language once they log into the POS:

• English: Only see English
• Alt Lang: Allow switch between English and the second language
  
• Alt Lang2: Allow switch between English and the second language, where the second language will show first
  
• Both Lang: Allow the display of both English and the second language
  
• Both Lang2: Allow the display of both English and the second language, where the second language show first
  
• English 2: Allow Menu to show the second language and for the system to show English. But you need to input the second language in the Advanced Menu.
  

Daily Report: send 2 hours after the extended hour.

Weekly Report: depends on the “First Weekday” set on the Advanced→ General in 2 hours after the extended hour.

Improvements

1. Ability to switch Kwickdriver on and off

2. It checks whether the merchant's business phone number and customer's phone number are valid

3. Previously it checked if the DoorDash driver is available only right after you enter the address. Now it will double check if the driver is available after the order is paid. After paying, if no driver is currently available, then it gives you 3 options to choose: Cancel, Retry, or Switch to Pickup. This prevents the bug that when they enter an order, no quotes are made to DoorDash or no DoorDash ID is shown on the ticket.

4. Before, when you enabled Kwickdriver, pickup and walkin orders had to be paid first before entering. Now only kwickdriver orders are forced to pay first. Walk-in, Pickup, or Regular delivery orders can be entered first and then pay.

Report bugs

Fixed Kwickdriver's Report bugs. This includes the reports:

Tools →Day report & User report

Back Office → By order type report, Employees, Sales report

Changes

1. Kwickdriver delivery fee will be shown as convenience fee on orders.

2. Kwickdriver convenience fee is excluded from subtotal

3. Kwickdriver convenience fee is excluded from tax calculation

4. Kwickdriver Gratuity in reports is separated from total tips and added to convenience fee and it is listed below “Total Tips” (just for display purpose)

5. KwickDriver adjusted tip is named as Kwickdriver Atip in reports. It is separated from total tips and not included in the convenience fee. It is listed below “Total Tips''. These tips are given directly to the Doordash driver and taken out from House Cash.

1. Description of the functions in the Advanced General and Rule & Credit Card settings. Just left click the setting name to pop up the definition page. (The instructions are in English, Spanish, Chinese, and Vietnamese)

2. Table Background set from Advanced→ Upload files, display on Floor or Room.

1. A920 pro

1. Seat mode

2. Ticket security

3. Auto tip function

4. Ticket lock

2. MagTek Rapid Connect: https://docs.google.com/document/d/1N2gJz_ZLDwgd6n0OVyDVH8OHtL73gaF5nCJAEgdpWR8/edit#heading=h.dgtou0wol4lh

1. Using MagneFlex App version 3.0.1

2. Adjust tip on MagTek transaction in POS

3. Even split subticket = 0

4. Adjust tip on ipad

Bugs Fixed

• Gtip surcharge -> Yes, tip after tax -> no, 2nd display, signature yes: add a tip and discount, then pay, it will have remaining balance on the screen and not able to exit

• Pay first + 2nd display + tip & signature: togo order with customer phone #, after paid, phone # will be missing from the order

• When a customer enters a tip with a customer display (gtip) and prints out the CC receipt, it will be the wrong total amount. Total = actual total + gtip. Paid first CC receipt only.

• Discount amounts of a paid first order were recorded incorrectly in the report. Now fixed.

1. Displays the table number on the PDS

2. After item transfer, split check, or combine check, item will not pop back.

1. POS supports scanner and scale to be used at the same time

2. Added a setting “Scanner Max Input Time in Milliseconds” to control scanner input time for different model of scanners (Tools → Back Office → Setup → Orders → Misc)

1. Once ticket was change to “To be upgraded” it will auto send email alert to:

1. Person who reported

2. DT

3. [email protected]

4. [email protected]

5. [email protected]