January Release Notes

1. In the previous version, If one terminal is splitting orders and the other terminal is entering an order at the same time. It could cause the problem where one of the split tickets fails to enter (overwritten by the order entered from the other terminal). We fixed it in this version. [Ticket # 123640]

2. In the previous version, if the system enabled the setting: Advanced > System>General> Sort Opt. and set it to "Yes," when you clicked an item in the cart to edit the local modifiers, if you add a new local modifier, some blank spaces would appear above the local modifiers, and some local modifiers will show at the bottom.[Ticket # 88562]

3. In the previous version, when there are two tickets for one table, and the user partially pays for one of the tickets, then if the user wants to combine the two tickets, the partial payment from the partially paid ticket would be lost. Now, partially paid tickets are not allowed to be combined with any other tickets. [Ticket # 133247]

4. In the previous version, when placing an online order manually, in some cases, if the previous order contains a discount and the cookie is not cleared, the discount of the previous order will be added to the online order mistakenly.

5. In the previous version, If you enter an order (enabled delay send), split the ticket, then do the item transfer of one of the split ticket’s items to other tickets, the ticket will auto add service fee. Even if the system did not set any service fee. Now we fixed it. [Ticket # 136856]

6. In the previous version, if there are some items on the cart while the user manually enters an online ticket, the online order items will be overwritten by the items that are in the cart.. [Ticket # 136981]

7. Feature: We added a new parameter of item called “Person Order Limit” to control this specific item that can only be added by the guest number of the ticket. For example, users enter a ticket with guest number 2, and item A set as its “Person order limit” as 2, which means for the table/ticket, the maximum number of items A can be ordered is 4. It is located at new back office -> menu -> item -> person order limit

1. In the New Back Office settings, located at: SetUp > Orders > Misc > Show orders in descending (9->1). When this option is enabled/checked, it means that when users view Order/Recall > Classic view, all orders will be listed in descending order and clicking the "Sort" button will have no effect. Now, if “Show orders in descending (9->1)” setting is not checked, it will allow the user to use the Sort button. We fixed it in this version. [Ticket # 126072].

1.  In the previous version, if the printer is set as Native mode as No, Modifier as New, if an item has more than one special request only one of the special requests will be translated. [Ticket # 127990]
2.  In the previous version, the Dot Matrix kitchen printer will print the customer name in the same line with the order type.We now made it print in a new line for the “staff 1” and “staff 2” header. [Picture]

1. In the previous version, if users paid for a ticket by scanning a chain gift card, the gift card payment would sometimes be duplicated. To prevent this situation, we added a loading indicator when processing chain gift payments. If the first gift card scan is still being processed, the second scan would be aborted. [Ticket #131185]

2. In the previous version, if the user was trying to print out the clock in a summary report in NewBack Office> Reporting with “Primary” or wages of roles, it didn't print with the value. [Ticket #134168]

3. Added a function to print out a finalized user report after user clock out [Ticket # 138633]

1. Enable the “Clock out print also print user report” in Apps> Clock-in.

2. The employee needs to enable the report permission.

3. The employee needs to have at least one ticket for that shift.

4. Click the Print button to print the finalized user report.

5. The printed report has From ("clockin time"),To:( "clockout time"), "Finalized Report" on it.

4. In the previous version, if the system detected that tickets were paid but no tickets were created in the POS (usually caused by using the "Pay First" function), the reports would show an "Extra Paid" list containing records of cash payments. However, these records were not meaningful to users and instead caused inconvenience. In the previous version, cash payments were automatically voided after one hour, but this still caused trouble for users. Therefore, we have shortened the time to 15 minutes.

5. In the previous version, in user report, the Total Shared(Cash)* is always shown , and it is always deducted from paid tips. Now we add 2 settings:

1. Show Total Share Cash* in New Backoffice -> Setup -> Report Format: to show or hide Total Shared(Cash)*

2. Cash Tip Direct Pay in Advanced -> General: to control whether to deduct the Total Shared(Cash)* from the paid tips. [Ticket # 136776]

Summary of Formula:

1. Card tip paid -> No, Cash tip direct pay -> No:

Paid tip = Cash Gratuity - Cash shared

Unpaid tip = Card tips + Card Gratuity - Card shared - Pay card tip fee, if Paid tips > 0

Unpaid tip = Card tips + Card Gratuity - Card shared - Pay card tip fee + Paid tip, if Paid tips < 0

2. Card Tip paid -> Yes, Cash tip direct pay -> No:

Paid tip = Total Tip - Total shared - Pay card tip fee

Unpaid tip = 0, if Paid tips > 0

Unpaid tip = Paid tip, if Paid tips < 0

3. Card tip paid -> No, Cash tip direct pay -> Yes:

Paid tip = Cash Gratuity

Unpaid tip = Card tips + Card Gratuity - Total shared - Pay card tip fee, if Paid tips > 0

Unpaid tip = Card tips + Card Gratuity - Total shared - Pay car tip fee + Paid tip, if Paid tips < 0

4. Card Tip paid -> Yes, Cash tip direct pay -> Yes:

Paid tip = Total Tip - Total shared - Pay card tip fee

Unpaid tip = 0, if Paid tips > 0

Unpaid tip = Paid tip, if Paid tips < 0

6. We improved the format of User Report > Details:

• Voided order - will show 'VOID' in the pay column
• Voided Order - tip will be excluded from the total tip at the bottom (The printed details report should apply the same changes) [Ticket # 137235]

1. We created a new function that once “Log out user when user clock out” is enabled on New Back Office > Apps > Clock-in, when the server clocks out on a terminal, he/she will also be logged out on the same terminal. It works on the different terminal modes. [Ticket #119062]

Bug Fixed Online:

1. We corrected the online payment calculation to match with the POS. Calculations were fixed when these when applying these items to the ticket:

• Surcharge
• Tip after Tax
• Gtip Surcharge
• Togo no Tax (Advanced>General only)
• Add tip
• Discount code with absolute value and % value

• Delivery fee with taxable or non-taxable

• Delivery fee with discountable or non-discountable

1. In this version, we opened Apple Pay and Google Pay for three gateways:

• Card Connect: Apple Pay and Google Pay
• Authorize.net: Apple Pay only
• TRX: Google Pay only

• Need to fill in the Gateway URL + MID only on NewBackOffice > SetUp > Payments > Credit Setting.
• But we still need to enter some letters on Gateway Login and Gateway Key to make sure online payment goes through successfully. 

1. In the previous version, If the schedule time is close to closing time, then it will show this error page. Now it is fixed. 

• OFF: turn off online orders
• Pause ½ Hour: turn off online ordering in half hours.
• Pause 1 Hour: turn off online ordering in an hour.
• Pause 2 Hours: turn off online ordering in 2 hours.
• OFF rest of the day: turn off online ordering in the rest of the day, and will reopen after extended hours.
• Pickup time: show 20min below the pick up orders on the Kiwckmenu.com, which notice customers need to wait 20 min to pick up their orders. Users can adjust it by clicking “+5min” or “-5min”.
• Delivery time: show 60min below the pick up orders on the Kiwckmenu.com, which notice customers need to wait 20 min to pick up their orders. Users can adjust it by clicking “+5min” or “-5min”.