October 2024 Release Note

1. In the previous version, after adding the item discount to an item with a negative price modifier, it will reduce the item's original value. Now we fixed it in the current version. [Ticket #113615]

2. In the previous version, local modifiers add a special request $1, add to cart -> then click item to add another modifier, then the item price was added to the price of the special request again. Now we fixed this version. [Ticket #114334]

3. In the previous version, the merchant can't enter orders due to the lock of the database table when an online order entered in Database. Now we fixed it in this version, but still need to track and monitor it in future. [Ticket #116572]

4. In the previous version, when Ticket security was set as All, POS allowed users to enter a ticket without login on WalkIn mode. If a user is updating a setting in the back office at the same time, the page will automatically fresh. It will cause the problem that some items will be lost on the ticket. In the current version, we fixed this issue by adding a default request for users to login for all terminals even if they are in WalkIn mode. [Ticket # 121543]

5. In the previous version, if you did a 100% discount on a sub-item, the price would not be zero, it still left an amount. We fixed it on the new version. [Ticket # 121006] new ticket now. 

1. In the previous version, if users used the Combine & Pay function, after combining the two tickets with different percentages of tips, the total tip drops and is calculated wrong. Now we fixed it on the current Beta version. [Ticket # 113382]

2. In the previous version, the void on Book transaction was not updated in Database and On book report in Tools→Book Report, in the new Beta version, this On Book transaction was updated in Both. [Ticket #117275]

3. In the previous version, if the user enabled the “Paid First” function, and the system set some users could not close the ticket by Cash in New Back Office→Employee→ Permission→ Cash Close, but the “Cash Pay” button still on the” Paid First page” supported users to pay the ticket by cash. Now, we removed the “Cash Pay” button on the Paid first page. [Ticket #118934]

4. Continuous fixing service fee with taxable or non-taxable in the new version.

5. In this new version, when you go to Credit Page to adjust tips after payment, the user can only enter the total amount of this transaction, then the POS system will auto calculate the aTip. [Ticket # 118801]

6. Open tab: tips suggestions show on the customer display of an open tab order, after clicking “VISA” paid and closed, the customer display still shows “insert card charged again” . To resolve this problem, we turned off the page after closing the open tab tickets on POS. [Ticket #108616]

7. Service fee non-taxable problem issues has been fixed:[Ticket #118134 & 118133 & 118169 & 113252]

8. If a transaction type is shown “Return”, in the user report and the credit preview page, it will not be counted into total. But it printed on the credit summary report and counted into total. We fixed it in this version. [Ticket #113589]

9. When searching for the last4 digits of a credit card in the credit page, all transactions will show up after clicking this transaction. We tested in 2024 Aug 26 version and fixed on this version.[Ticket #99376]

10. Added “Cash Tender” and “Change” for multiple payment of cash.[Ticket #116701]
    

11. We added a new setting in the New Back Office→ SetUp→ Tips→ GTip no Limit for the user to add unlimited gtip before payment. In the previous version, the gtip cannot be more than the subtotal. [Ticket # 119258]

12. If the Tax 3 was enabled in POS, and merchant auto closed the 3rd party ticket the total amount and paid amount are not matched. When the user enabled the order type for the customized payment types. And the user closed the ticket with Tax 3 by the customized payment type. It will occur. Now the new version, just fixed it when only Tax1 and Tax 3. We will continue fixing all payment parameters. [Ticket #119206]

1. In the previous version, when manually entering online orders selected "Pay at Store", it printed and displayed on the ticket as "Pay Cash" in POS. But if auto send it all shows "Pay at Store". Now we fixed it by all printing as “Pay at Store”, whatever customer auto sends or manually sends into POS. [Ticket # 119890]

2. In the old version, if user customized the All Order type Alternate Name in New Back Office → SetUp→ OrderTypes→ Delivery, once it clicked “Save” button in Advanced→General, it will reset the Alternate Name to default “外送“. Now We fixed it, POS will keep the customized Alternate Name. [Ticket # 117434]

3. In the previous version, once user enabled “Do not print SR on customer receipt” in the New Back Office→ SetUp→ Orders→ MISC. When you add Item A with a modifier and item B without modifier, the printed kitchen receipt will print out item B with item A’s modifier. Now we fixed it in the new version. [Ticket # 118931]
   

4. In the previous version, when using the Native mode yes and “Cn en” font, the ticket printed will have subtotal on top of discount. Should be the Pre Subtotal, discount, tax, etc. See the image. [Ticket #115446]
   

5. In the previous version, if seat mode is set as 0, Seat & Line enabled, Item group is No, Display sort is NO, Ticket Batch is Yes in the Advanced→ General. The kitchen receipt will print the wrong seat number. Also, if you uncheck the “item group” in the printer setting in New Back Office→SetUp → Printer → Edit, it will print out the duplicated seat number on the kitchen receipt like the image shows. Now we fixed it in the current Beta version. 

6. In the previous version, after you void a payment on Orders page, it will print out a receipt with “xxx0” last 4 on it. In the current version, we make it show the real last 4 of this voided transaction. [Ticket # 50712]

7. In the previous version, when we refund a transaction by using Tools→ Refund, it will auto print out a receipt as “Credit Refund”, but when you reprint it, it is printed as “VOIDED”. We corrected the reprint receipt printed “REFUNDED” in the new version. 

8. When enabling “cc merchant” on the Advanced→Rule&CreditCard to print out the customer copy and merchant copy for cc receipt, it will not print from the STARIMG TSP100 printer. Now we fixed it in the current version. [Ticket #113690]

9. In the previous version if the modifier is set on the subitem, it will not print out the quantity number of this modifier. We fixed it in this version. [Ticket #114487]

10. In the previous version, when using paid first (Yes) and tip first(Yes). Add $ tip on the cart before entering the ticket. Then I paid it as a Card. The $ tip was missing print out from the CC receipt. Now we fixed it in this version. [Ticket #115512]

1. We added multiple language in POS [Ticket #118159]

1. Spanish language package

2. Vietnam language package

3. Korean Language package

2. In the previous version, the HappyHour setting page does not allow "begin time" or "end time" to be empty, otherwise it will cause index page loading errors after being active. Now we fixed it. [Ticket #118122]
   

1. In the old version, we had a feature in the user report that marked the user button as gray after they clocked out, after we switched using the new report, it was removed. In this new version, we added it back on the user report. [Ticket # 117995]

2. In the new version, we corrected the clock in report format for the problem issues happened before:

1. Because of too much information printed on the clock in the report, the “tip” was printed in the new line.

2. If there is other information, it will mess up the print on the clock in the report.

3. The total summary line has too much space in the front, which causes the R.tip printed on the next line.

5. In this version, we adjusted the clock out report format, added the new section of “Total hours worked” and “Total break hours” on it. [Ticket # 117031]

6. In this version, we highlighted the clock in recording after the manager edited it. [Ticket # 61716]

8. Sales overview and Dashboard need remake by new report data. [Ticket #97043]

12. The tip pool out amount in the employee report displays incorrectly when choosing a certain user. [Ticket # 117128]

13. The user shares are not calculated correctly for 2 new added users. It is because the KP report Cache can not be cleared by clicking the user report. POS settings still used the previous setting. We added a program to auto click the userreport for clearing the report cache at 11:50 PM local time. [Ticket # 117595]

1. CDS: in the previous version, when Cash discount + 2nd display + signature: enter order, then pay order by card, instead sending card amount, it sent cash amount to cc term. As a result, orders cannot be paid fully. We fixed this version. [Ticket #117439]

2. Verifone P200
• Because our POS does not allow Verifone P200 cc terminal using Offline mode, but the user still can enable the offline mode in the Credit page when their system connected this cc terminal. It will cause a problem issue that the merchant cannot send the offline transactions back to Verifone P200. To resolve this issue, we do not allow the user to enable the Offline mode on Credit Page, if the system detects they connected a Verifone P200 cc terminal.
3. KDS Terminal
   • KDS: In the previous version, if the user did the different item selection in different KDS terminals, this ticket shows different lengths in two KDS, the shorter ticket will miss the “X” button on the KDS. We fixed it in the new version. [Ticket # 117763]

• Kitchen Display and Packer Display can not save the setting for Order Type in the New Back office--> terminal. [Ticket #114105]
• switch: show order’s create time in KDS.[Ticket #118125]
• KDS - Add refresh button at the on KDS toolbar.[Ticket #115105]
• KDS - Create distinction between a working page and other pages. [Ticket #115104]

• KDS: when checking all the items on a ticket, it will close the current ticket instantly, instead of waiting for 10 seconds. It is default setting in this version.[Ticket #118127]

• KDS: when doing the item selection and using multiple KDS, for the same ticket click X on one KDS will not affect the other.[Ticket #118128]

• Kitchen and packer are sorted in order's edit time, for example: If #2 is edited, then #2 will be display after #3. switch: Backoffice -> SetUp -> Orders -> Cart “Show orders sort by edit time on KDS”.[Ticket #118129]

• If the order is too long, you need to split multiple tickets on the KDS, add a switch 'kds_itemdis' user can choose multiple on one ticket, or multiple ticket. SetUp -> Orders -> Cart -> "Too many item display on multiple tickets on KDS".[Ticket #116877]

• When using the KDS to order many items - a long order, click 'x' to close the order, then refresh the page, the ticket will still show on the screen. It related to the ticket 116877, which we fixed it on this version.[Ticket #117096]

• For the KDS history working space, the tickets should not show 'x'.[Ticket #117821]

• In the previous version, after the user updated settings, it will need to manually fresh the browser in the KDS as well, it is inconvenient for the chef to cook. Now the chef can fresh the page and back to the working page by clicking the refresh button under the bottom toolbar. 
  

• KDS: We added a “Awaiting Order” on the “KitchenWorkingPage” to show how many tickets are waiting for the chef to cook it. 
  

• In the previous version, if you scrolled down the summary section on the KDS, like the image below, it would make the whole screen move up and down. Now we controlled it by only scrolled the listed tickets on the side. [Ticket # 118203]

1. Lock screen after customer tip/signature

2. Enable customer tip selection after cc transaction.

Also enabled “Got Signature feature” in the New Back Office→ SetUp→Terminal, if you enter items into cart and click “Card” to pay instead of entering this ticket first by clicking “Enter”, the tip will be based on a “tip base” of $99.99. [Ticket # 117923]

• In the previous version, the auto fresh program will fresh the user report in A920. In the new version, the auto fresh program will not influence the user report on A920.
• In the previous version, the A920pro - Tables do not update instantaneously when a table order is made on another device. A920pros need to manually refresh in order to see new orders on tables.Now we add a program for auto refresh in 15s. [Ticket # 115108]
  

• A920 pro: We added the “adjusted tip” on the A920 customer receipts. To enable this feature, you need to make sure enabled those two setting in New Back Office→SetUp→Mobile Devices:

• Enable customer tip selection after cc transaction

• Show aTip on customer receipt for A920

Note: The aTip only print on the reprinted tickets:

5. Kiosk Terminal

• Kiosk terminal: We developed a feature setting for the images of items displayed on the Kiosk terminal in the whole picture style [Contain] or covered on the image boxes [Cover]. The switch button is located at New Back Office→Apps→Kiosk→Setting→IMG Style. It's default as Cover. [Ticket # 116979]

•  In the previous version, Keep logout function only worked on Dinein Mode in POS.In the new version, it works on PickUp,WalkIn,and DineIn modes in POS. [Ticket # 117230]

• Once enabled “Customer Email” as “Required”, enter the customer email address before Pay the ticket, after paying click “Email” to request E-receipt, the system will require email address again. In this new version, the system will auto send back the email address on the page, customers just need to click enter to receive E-receipt. [Video]
• Kiosk: Kiosk Setting: Backoffice - Apps - Kiosk - Customer Receipt when receipt print -> Yes/Auto, sms receipt/email receipt options won't show after checkout (even though sms receipt/email receipt ->yes). [Ticket #115998]
  

1. Permission problem issues listed all fixed in this version:

1. manager cannot save the modifier group on an item. But it can add the modifier number to save it. [Ticket #114293]

2. under manual shift , the manager cannot see waiters’ orders in the user report. [Ticket #116090]

3. if the server enabled history permission, they need to only see their own, not be able to see the summary of the user report. [Ticket #118162]

2. Click New Back Office → Reporting→ Batch Report→ Email button to send the batch report to an email address, it is not working in the previous version. Now you can receive the batch report in your email by clicking it and entering the email address. [Ticket # 118538]
   

3. In the previous version, there is a bug regarding undering Retail Mode the bar code of this format (0200016 031849). Like the image below. We saved “20016” in the New Back Office → Menu→ Item. And we unchecked “Local” for this item will not show on the local POS menu. When we scan this code, the item will not show on the cart. But if we try to use the general other Barcode, even if you unchecked it show on Local POS, it will allow you to scan it into the cart. Now in the current new version, the Local button unchecked will allow users to scan the barcode to enter an item into the cart, but the item not shown on the menu lets the user click into the cart. [Ticket # 118146]

4. In the previous version, somehow the user cannot enter total and auto calculate tips in the Credit Page. Now we fixed it in the new version. [Ticket # 118801]

5. We remove the “Exit POS” button in Tools which is not working at all [Ticket #117223]

6. Default disable setting: wTax in advanced -> menus disabled. [Ticket #118172]

• Switch button: back office -> setup -> orders -> MISC -> enable price with tax

Default disable setting= No: Pickup $ / Walkin $ / Delivery $ in advanced -> menus disabled

• Switch button: back office -> setup -> orders -> MISC -> enable multiple price

7. The sort button by spent won't sort the next page for customer information.Now in this version, we sort the whole customer information page in whole database and added a new column “Visits/Online” to recording the pay_id=12[from online paid tickets]

[Ticket #112913]

8. After selecting a table and guest, they are unable to change their table in the cart screen. Will occur when “Guest required” is Yes. Usually done by clicking the customer information button at the top of the cart. [Ticket #115106]

Online:

1. If a merchant is using Card Connect gateway, when they are adding aTip in the Credit page in POS for an online transaction, if the tip is a decimal number, it will be updated 100 times of this tip. If the tip is an integer number, it is ok. We fixed it in this version, whatever the aTip is decimal or integer number, POS will make it right. [Ticket # 116650]

2. Modifier and Modifier feature release online for both Classic theme and Future theme. [Ticket # 119889]

3. Cash Tip: it was removed when the system was not enabled in New Back Office→ Apps→ Online order→ Enable Cash Tip Option in the new Online version.

4. Authorize.net gateway:

1. Void transactions on POS Portal.

2. Refund transaction on POS Portal.

5. Preview ticket on Online confirmation page, designed only for the specific store. If you want to enable it, please contact us. 

6. Online order paid by cash was marked as paid by Doordash issue fixed. That only happened when The previous order was Doordash, so all after were marked as Doordash. [Ticket #114325]

In the previous version, if you disabled the “Kwik Driver” plan for the merchant, they still can enable it in POS but Online. Now it should enable the “Kwik Driver” plan on the portal first. [Ticket #118171]